Responsible Gaming at r baje
Gambling at r baje is designed to be an enjoyable form of entertainment. This page explains the tools, policies, and support resources we have built to help every player maintain healthy control over their gambling activity — including 18+ enforcement, deposit limits, time-out features, and self-exclusion options.
r baje is committed to promoting responsible gambling across Bangladesh. We want every player to enjoy our platform as a form of entertainment — not as a way to generate income or escape personal problems. If gambling stops being fun, or if you feel it is affecting your finances, relationships, or wellbeing, please use the tools on this page or contact our support team immediately at [email protected]. You are not alone, and help is always available.
1. 18+ Age Restriction Policy
The legal minimum age for gambling participation on r baje is 18 years. This applies to all products on the platform — casino games, live dealer tables, slots, cricket betting, and all other wagering activities. r baje takes its age-verification obligations seriously and will never knowingly allow an underage individual to open or operate an account.
How We Verify Player Age
Every new account registration on r baje requires the submission of a date of birth. Before any withdrawal can be processed, and at any point we reasonably suspect a player may be underage, r baje requires the account holder to complete a Know Your Customer (KYC) identity check. This involves submitting a copy of a government-issued identity document — such as a Bangladesh National ID Card (NID) or passport — that confirms both the player's identity and date of birth.
- Accounts where age verification cannot be completed will be suspended pending document review.
- Any account found to belong to a person under the age of 18 will be permanently closed and all associated funds returned to the depositing payment method after verification.
- Attempting to open an account using false identity information, including falsifying a date of birth, is a serious violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any winnings.
If you are aware of a minor attempting to access r baje, please report this immediately to [email protected]. We will investigate all such reports promptly and take appropriate action to protect underage individuals.
2. Recognising Problem Gambling
Problem gambling is a condition in which gambling behaviour causes harm — financial, emotional, social, or physical — to the individual, their family, or their wider community. The key distinction between recreational gambling and problem gambling is control: recreational gamblers can set limits, stick to them, and stop when they choose. Problem gamblers find this increasingly difficult over time.
r baje encourages all players to be honest with themselves about their gambling habits. The following warning signs are recognised indicators that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to reach out for help or activate one of our responsible gaming tools.
- Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
- Borrowing money from friends, family, or lenders to fund gambling activity.
- Chasing losses — placing more bets in an attempt to win back money you have already lost.
- Feeling irritable, anxious, or restless when you try to reduce or stop gambling.
- Neglecting work, studies, family responsibilities, or social activities because of time spent gambling.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Using gambling as a way to escape stress, depression, anxiety, loneliness, or other personal difficulties.
- Repeatedly failing to stick to the limits you have set yourself for time or money spent gambling.
- Thinking about gambling constantly — planning your next session, reliving past wins, or calculating future bets — even when you are not actively playing.
Important: If you recognise five or more of the above signs in your own behaviour, please stop gambling immediately and seek professional support. Contact r baje's support team at [email protected] to activate self-exclusion while you take time to seek help.
3. Self-Assessment Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — nobody else will see your responses. If you answer "Yes" to three or more questions, we recommend contacting our support team to discuss your options.
1 Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utility bills?
Honest answer guides you toward understanding your financial risk level.2 Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement you felt before?
This may indicate developing tolerance — a recognised early symptom of gambling disorder.3 Have you made repeated unsuccessful attempts to control, cut back, or completely stop gambling?
Difficulty stopping despite wanting to is a core indicator of compulsive gambling.4 Have you ever asked another person to bail you out of a financial crisis caused by gambling?
Financial harm extending to others is a serious escalation signal.5 Has gambling ever caused significant problems in your relationships, your work, or your education?
Harm across multiple life areas suggests gambling has moved beyond recreational activity.6 Do you feel that gambling is something you need to do rather than something you choose to do for enjoyment?
Loss of autonomy over gambling behaviour is a defining feature of problem gambling.This self-assessment is provided for informational purposes only. It is not a clinical diagnosis. If you have concerns about your gambling behaviour — regardless of how you scored — please do not hesitate to reach out to [email protected] or to one of the professional support organisations listed in the final section of this page.
4. Responsible Gaming Tools
r baje provides a suite of practical tools that players can activate at any time through their account settings or by contacting our support team. These tools are designed to help you stay in control of your gambling activity before any problems arise — not only after they become serious. We strongly encourage all players to set personal limits as a routine precaution, regardless of whether they feel at risk.
How to Activate These Tools
All responsible gaming tools can be activated in one of two ways:
- Via account settings: Log in to your r baje account, navigate to the Responsible Gaming section of your account dashboard, and follow the on-screen instructions to configure your chosen limit or restriction.
- Via customer support: Contact our support team directly at [email protected] with the subject line "Responsible Gaming Request", specifying the tool you wish to activate and the parameters you prefer. Our team will action the request within two hours during operational hours.
Reductions to deposit limits, loss limits, and session time limits take effect immediately upon activation. Increases to limits are subject to a 24-hour cooling-off period to prevent impulsive decisions made during a gambling session. Self-exclusion takes effect immediately and cannot be reversed for its full duration.
5. Self-Exclusion Options
Self-exclusion is the most comprehensive responsible gaming tool r baje offers. It allows a player to voluntarily close their account for a defined period or permanently, preventing all access to gambling services on the platform. We treat self-exclusion requests with the highest priority and complete them as quickly as possible — typically within two hours of a verified request being received.
Available Self-Exclusion Periods
- 6 months: A fixed-term exclusion of six months. The account cannot be reopened during this period under any circumstances.
- 1 year: A one-year fixed-term exclusion, suitable for players who need an extended break.
- 5 years: A long-term exclusion for players who require a significant period away from gambling.
- Permanent (indefinite): A permanent exclusion with no fixed end date. Reinstatement after a permanent exclusion requires a formal written request, a mandatory six-month waiting period after the request is received, and a welfare assessment conducted by our responsible gaming team.
What Happens During Self-Exclusion
When a self-exclusion is activated on your r baje account:
- Your account is immediately suspended. You will not be able to log in, place bets, or access any casino games.
- Any pending bets placed before the exclusion was activated will be settled in accordance with normal rules. Winnings from such bets will be credited to your account balance for withdrawal.
- Your remaining account balance will be made available for withdrawal to your nominated payment method (bKash, Nagad, Rocket, or other registered method) upon request.
- r baje will remove you from all promotional and marketing mailing lists immediately. You will not receive any bonus offers, promotional SMS messages, or betting prompts during your exclusion period.
- If you attempt to open a new r baje account during your exclusion period using different details, r baje reserves the right to permanently ban all accounts associated with your identity.
Please be aware: Self-exclusion from r baje does not automatically exclude you from other gambling platforms. If you are experiencing a gambling problem, we strongly recommend seeking help to block access to multiple platforms simultaneously. See the support resources section below for guidance.
6. Protecting Minors
r baje recognises its responsibility not only to its registered adult players, but to society more broadly — and this includes doing everything within our power to prevent minors from accessing gambling content. We ask all adult users who share devices or households with children or teenagers to take active steps to prevent underage access.
Recommended Steps for Parents and Guardians
- Keep login credentials private: Never share your r baje username or password with anyone, including family members. Log out of your account after each session on shared devices.
- Use device-level parental controls: Both Android and iOS devices, as well as Windows and macOS computers, offer parental control features that can restrict access to specific websites and applications. Enable these on any device accessible to minors in your household.
- Use internet filtering software: Consider installing third-party parental control and content filtering software on shared devices to block access to gambling-related websites.
- Educate children about gambling risks: Have open conversations with children and teenagers about the risks of gambling and why it is restricted to adults. Explain that gambling is not a reliable way to make money and that it carries genuine financial and personal risks.
- Report underage access promptly: If you discover or suspect that a minor has accessed r baje using your account or any other account, report it to [email protected] immediately so we can take action.
r baje takes all reports of potential underage account use extremely seriously. Any account where we have reasonable grounds to suspect underage access will be suspended immediately pending a thorough identity verification review.
7. Getting Help and Support
If you believe that gambling is becoming a problem for you or for someone you care about, reaching out is the most important step you can take. r baje's support team is available around the clock and can assist you in activating account restrictions, initiating self-exclusion, or simply talking through your concerns in confidence. You can contact us at any time at [email protected] — no judgement, no pressure.
Beyond r baje's own support resources, we encourage players across Bangladesh to be aware of the following types of professional help and support networks available for problem gambling:
r baje Support Team
Our dedicated responsible gaming support is available 24/7 in English. Email [email protected] with "Responsible Gaming" in the subject line for priority handling. We typically respond within two hours.
Mental Health Counselling
Qualified mental health counsellors and psychologists across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh offer confidential support for behavioural issues including compulsive gambling. Ask your local physician for a referral.
National Mental Health Institute
Bangladesh's National Institute of Mental Health (NIMH) in Dhaka provides clinical services for behavioural and addiction-related conditions. Patients may be referred by a general practitioner or may attend as walk-in outpatients.
Family and Community Support
Speaking honestly with a trusted family member, friend, or community leader can be the first step toward recovery. Many people find that sharing the burden of a gambling problem with someone they trust makes it significantly more manageable.
Seeking help is a sign of strength, not weakness. Millions of people around the world experience gambling-related difficulties at some point in their lives. With the right support tools and professional guidance, recovery is achievable. r baje is committed to being part of the solution — not the problem. If you need us, we are here.
r baje's Safe Play Principles
Responsible gaming is embedded into how r baje operates — not bolted on as an afterthought. Here are the core principles that guide our approach to player welfare across Bangladesh.
Strict 18+ Enforcement
Age verification is mandatory before any withdrawal can be processed. Accounts suspected of underage use are suspended immediately pending KYC review. There are no exceptions to this rule on r baje.
Flexible Deposit Controls
Daily, weekly, and monthly deposit limits allow you to cap your spending before a session begins — removing the temptation to top up in the heat of the moment. Limits take effect immediately when reduced.
Time-Out and Self-Exclusion
A cool-off period of 24 hours to one month gives players a structured break without losing their account. Longer-term self-exclusion — up to permanent — is available for those who need a definitive stop.
Reality Check Reminders
On-screen session reminders notify you of elapsed time and total wagers at regular intervals. Staying aware of how long you have been playing is one of the simplest and most effective responsible gaming habits.
24/7 English Support
Our support team is available around the clock via email. Responsible gaming requests are flagged for priority handling and actioned within two hours. All communications are treated with strict confidentiality.
No Marketing to Excluded Players
The moment self-exclusion is activated, your account is removed from all promotional lists. You will not receive bonus offers, betting prompts, or marketing emails for the full duration of your exclusion period.
Play Smart. Stay in Control.
r baje is at its best when gambling is fun, measured, and well within your personal limits. Explore our games with confidence, knowing that our responsible gaming tools are always one email away. For adults aged 18 and above only.
18+ only | Play responsibly | Gambling involves risk